IT Support
Here at Poole IT, the thing that sets us apart from other IT support providers is that our IT support contracts are truly unlimited. We don’t believe in a tiered approach with different levels, we believe that all our customers deserve the best. Which is why our IT Support is a one tier, one price system. So, no matter if you’re a one man band or a company with over 50 users, all our customers receive only the best IT support.
Our one tier, one price IT supports means that you always know where you stand when it comes to the cost of your IT, with no hidden extras. And because it’s a fixed cost you and your staff don’t need to worry about picking up the phone when you have an issue or have to get authorisation to call us to fix small menial problems, every call is included in your monthly IT support cost.
We believe that as a business you shouldn’t have to worry about surprise costs every month. Because of this we only have one level of IT support; and its a fixed cost per month. This means you and your staff don’t have to worry about picking up the phone when they have a problem, or have to get authorisation to call us up to fix that niggling issue that’s been a problem for weeks on end.
Below is a list of the core benefits of a PooleIT Support contract.
What Does A PooleIT Support Contract Get You?
- Unlimited Support - Call us on the phone, or out to your site as often as you like during our working hours, no hidden fees for onsite visits
- Pay for the IT you use - Our contracts are based on the number of active computers & servers you have; no paying for PC's you're not using
- No question too small - Can't figure out how to use a formula in Excel? Give us a call and we will be happy to point you in the right direction
- Microsoft 365 - We manage & support a number of Office 365 systems, all of which is included in our support contract!
- Friendly Team - By keeping our customer base local, you'll recognise our team either on the phone or in person whenever you need to call us
- No long waits - 100% of calls to our support line in the past 3 months are answered within 60 seconds with 88% of problems solved with that first call!
Wait, unlimited?
Yep. Unlimited. We believe that when your IT is working well, you will be too, and because of that, we don’t want you to be worried about calling us with any size of problem.
You can call us up on the phone or out to your office as much as you like, as often as you like during our working hours (0900 – 1700 | Monday – Friday).
No hidden charges means you can tell your staff to contact us directly rather than requesting permission to get IT support, that ensures we can get them up and running faster, and with no interruption to your day!